We offer free worldwide shipping on all orders.
Orders that require shipping within Europe will be delivered within three to ten days, depending on your preferred shipping method. Shipping to countries outside of Europe may take up to 14 days. Please get in touch if your order hasn't been delivered according to the expected timescales, and we will check your order status.
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via firstname.lastname@example.org or live-chat, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
You can return your items within 30 days after receiving it, as long as it's undamaged, unused and contained in its original packaging.
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Unfortunately, we cannot accept returns on sale items or gift cards.
In order to return your items please contact our customer service team via email@example.com or live-chat. Providing the return is within the 30-day cancellation period and meets our return criteria, we will issue you with a return shipping label by email.